Privacy Policy

This Privacy Policy reflects the requirements of the Hong Kong Personal Data (Privacy) Ordinance (Cap.486) and its six Data Protection Principles. It also serves as a general Personal Information Collection Statement for our website and business operations.

1. Data User and Contact Details

Data User: Harbour Star Limited
Registered Address: Unit 1806, 18/F., 9 Wing Hong Street, Cheung Sha Wan, Hong Kong
Business Registration Number: 79287550
Contact Email: info@hs-limited.com
Business Phone: +852 9070 5545

2. Collection of Personal Data

We may collect the following categories of personal data when you submit enquiries, place orders, register on our website, or communicate with us:

• Contact information: name, job title, company name, business address, email, phone/fax numbers.
• Order and enquiry details: product categories, specifications, quantities, delivery region, estimated order value, and any other information you provide in your enquiry.
• Technical data: IP address, browser type, referring pages, access times, and other standard web analytics data collected automatically via cookies (see our Cookie Policy).

Required fields on our forms are necessary for us to process your enquiry or order. If you do not provide them, we may be unable to respond. All other fields are voluntary.

3. Purposes of Processing

We use your personal data for the following purposes:

• Assessing, processing, and following up on B2B sourcing enquiries and orders.
• Searching for products, coordinating with suppliers, and managing quotations, samples, inspections, shipping, logistics, and customs clearance.
• Managing customer relationships, contracts, payments, accounting, and business records.
• Website security, fraud prevention, and compliance with legal and regulatory obligations.
• Direct marketing — but only after we have obtained your explicit consent as required by the PDPO. You may withdraw your consent at any time free of charge.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes stated above, including any legal, accounting, or business record-keeping requirements. In general, we retain transaction and enquiry records for 7 years after the last interaction, after which they are securely deleted or anonymised.

5. Disclosure and International Transfers

We may disclose your data to the following parties, where reasonably necessary:

• Our employees, affiliates, and agents.
• Prospective or appointed manufacturers, suppliers, and subcontractors.
• Logistics, freight, customs, insurance, payment, accounting, and professional service providers.
• IT, hosting, and email service providers.
• Legal, regulatory, or governmental authorities, if required by law.

We do not sell your personal data to third parties. Your data may be transferred to, stored, or processed outside Hong Kong, including in Mainland China and other relevant countries. We take appropriate contractual and security measures to ensure that your data receives a level of protection comparable to that under Hong Kong law.

6. Security

We implement reasonable physical, electronic, and procedural safeguards to protect your data against unauthorised or accidental access, processing, erasure, loss, or use. These include restricted access controls, encrypted transmission (where available), secure hosting, and internal handling procedures.

7. Your Rights

Under the PDPO, you have the right to:

• Request access to and correction of your personal data held by us.
• Request deletion or restriction of processing, where applicable.
• Object to direct marketing at any time.

We will respond to any access or correction request within 40 days of receipt, as required by law. We may charge a reasonable fee for access requests, where permitted. To exercise these rights, or to opt out of marketing communications, please contact us at info@hs-limited.com.

8. Cookies and Tracking

We use cookies and similar technologies to improve your browsing experience and analyse site usage. For details, please refer to our Cookie Policy. You may manage cookie preferences through your browser settings.

9. Updates to this Policy

We may revise this Policy from time to time to reflect changes in our practices, service providers, or legal requirements. The latest version will always be posted on our website with the effective date indicated.

10. Contact and Complaints

If you have any questions, concerns, or complaints about this Policy or our handling of your data, please contact us at info@hs-limited.com or at our registered address above. You also have the right to lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD): www.pcpd.org.hk.